Splashtop Remote Support vs. TOPdesk
A side-by-side comparison based on G2 review data.
| Metric | Splashtop Remote Support | TOPdesk |
|---|---|---|
| Overall rating | 4.7 | 4.1 |
| Review count | 286 | 30 |
| Ease of use | 9.6 | 8.3 |
| Ease of setup | 9.5 | 7.7 |
| Quality of support | 9.5 | 9.0 |
| Meets requirements | 9.6 | 8.8 |
| NPS | 86.545455 | 42.857143 |
| Small Business | 56.8% | 20.0% |
| Mid-Market | 38.9% | 43.3% |
| Enterprise | 4.3% | 36.7% |
| Total page views | 606 | 251 |
| Total LLM citations | 9,168 | 1,529 |
Splashtop Remote Support
Splashtop Remote Support is a comprehensive solution for helpdesks and IT teams combining remote support, endpoint management, and security. It offers multi-platform attended and unattended access, efficient troubleshooting tools, and automated endpoint management capabilities. Splashtop Autonomous Endpoint Management (AEM) is an automation led endpoint management solution that helps IT teams streamline software updates, improve security posture, and reduce manual workloads.
- Ease of Use
- Remote Access
- Remote Support
- Simple
- Reliability
- Setup Ease
TOPdesk
TOPdesk is an award-winning developer and provider of service management solutions that enable medium, large and multinational organisations to manage their IT, Facilities Management, and HR help desks. TOPdesk seamlessly integrates multiple support processes in a single system facilitating collaboration amongst departments and delivering better customer service with Shared Service Management. Offered on-premises or as SaaS, TOPdesk's ITIL-aligned solution optimises services with a user-friendly application, expert consultants and knowledgeable support team.
- Features
- Asset Management
- Automation
- Reporting
- Ease of Use
- Intuitive