Splashtop Remote Support vs. ServiceNow IT Service Management
A side-by-side comparison based on G2 review data.
| Metric | Splashtop Remote Support | ServiceNow IT Service Management |
|---|---|---|
| Overall rating | 4.7 | 4.5 |
| Review count | 286 | 2,010 |
| Ease of use | 9.6 | 8.8 |
| Ease of setup | 9.5 | 8.4 |
| Quality of support | 9.5 | 8.8 |
| Meets requirements | 9.6 | 9.1 |
| NPS | 86.545455 | 65.143464 |
| Small Business | 56.8% | 6.0% |
| Mid-Market | 38.9% | 21.9% |
| Enterprise | 4.3% | 72.1% |
| Total page views | 606 | 8,309 |
| Total LLM citations | 9,168 | 29,556 |
Splashtop Remote Support
Splashtop Remote Support is a comprehensive solution for helpdesks and IT teams combining remote support, endpoint management, and security. It offers multi-platform attended and unattended access, efficient troubleshooting tools, and automated endpoint management capabilities. Splashtop Autonomous Endpoint Management (AEM) is an automation led endpoint management solution that helps IT teams streamline software updates, improve security posture, and reduce manual workloads.
- Ease of Use
- Remote Access
- Remote Support
- Simple
- Reliability
- Setup Ease
ServiceNow IT Service Management
ServiceNow IT Service Management (ITSM) is a cloud-based IT service management solution built on the ServiceNow AI Platform that helps IT organizations manage the full lifecycle of IT service delivery, from incident detection to resolution, service requests to change management, on a single platform with a unified data model. ServiceNow ITSM is used by IT teams across industries including financial services, healthcare, technology, manufacturing, and government.
- Ease of Use
- Incident Management
- Efficiency
- Features
- Automation
- Integrations