Splashtop Remote Support vs. Salesforce IT Service
A side-by-side comparison based on G2 review data.
| Metric | Splashtop Remote Support | Salesforce IT Service |
|---|---|---|
| Overall rating | 4.7 | 4.2 |
| Review count | 286 | 228 |
| Ease of use | 9.6 | 8.5 |
| Ease of setup | 9.5 | 8.0 |
| Quality of support | 9.5 | 8.1 |
| Meets requirements | 9.6 | 8.1 |
| NPS | 86.545455 | 40.223464 |
| Small Business | 56.8% | 31.6% |
| Mid-Market | 38.9% | 40.4% |
| Enterprise | 4.3% | 28.1% |
| Total page views | 606 | 835 |
| Total LLM citations | 9,168 | 0 |
Splashtop Remote Support
Splashtop Remote Support is a comprehensive solution for helpdesks and IT teams combining remote support, endpoint management, and security. It offers multi-platform attended and unattended access, efficient troubleshooting tools, and automated endpoint management capabilities. Splashtop Autonomous Endpoint Management (AEM) is an automation led endpoint management solution that helps IT teams streamline software updates, improve security posture, and reduce manual workloads.
- Ease of Use
- Remote Access
- Remote Support
- Simple
- Reliability
- Setup Ease
Salesforce IT Service
Solve IT problems proactively, 24/7 with AI agents. Built natively on the #1 service platform – Salesforce – Agentforce IT Service is more than an ITSM solution. Empower your employees to resolve issues right where they work using AI agents for employees– in Slack, Teams, and more. Autonomously manage the full service lifecycle, from incident to change management, on a single, unified data model. Scalable and secure, it ensures round the clock support while reducing MTTR and boosting overall organizational productivity.