Splashtop Remote Support vs. Freshservice
A side-by-side comparison based on G2 review data.
| Metric | Splashtop Remote Support | Freshservice |
|---|---|---|
| Overall rating | 4.7 | 4.6 |
| Review count | 286 | 1,366 |
| Ease of use | 9.6 | 9.3 |
| Ease of setup | 9.5 | 9.0 |
| Quality of support | 9.5 | 9.1 |
| Meets requirements | 9.6 | 9.0 |
| NPS | 86.545455 | 75.644917 |
| Small Business | 56.8% | 18.0% |
| Mid-Market | 38.9% | 60.9% |
| Enterprise | 4.3% | 21.1% |
| Total page views | 606 | 3,143 |
| Total LLM citations | 9,168 | 28,238 |
Splashtop Remote Support
Splashtop Remote Support is a comprehensive solution for helpdesks and IT teams combining remote support, endpoint management, and security. It offers multi-platform attended and unattended access, efficient troubleshooting tools, and automated endpoint management capabilities. Splashtop Autonomous Endpoint Management (AEM) is an automation led endpoint management solution that helps IT teams streamline software updates, improve security posture, and reduce manual workloads.
- Ease of Use
- Remote Access
- Remote Support
- Simple
- Reliability
- Setup Ease
Freshservice
Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.
- Ease of Use
- Features
- Automation
- Ticketing System
- Ticket Management
- User Interface