Splashtop Remote Support vs. BMC Helix ITSM
A side-by-side comparison based on G2 review data.
| Metric | Splashtop Remote Support | BMC Helix ITSM |
|---|---|---|
| Overall rating | 4.7 | 3.7 |
| Review count | 286 | 301 |
| Ease of use | 9.6 | 7.6 |
| Ease of setup | 9.5 | 7.5 |
| Quality of support | 9.5 | 7.8 |
| Meets requirements | 9.6 | 8.3 |
| NPS | 86.545455 | 10.452962 |
| Small Business | 56.8% | 4.7% |
| Mid-Market | 38.9% | 20.3% |
| Enterprise | 4.3% | 75.0% |
| Total page views | 606 | 548 |
| Total LLM citations | 9,168 | 5,396 |
Splashtop Remote Support
Splashtop Remote Support is a comprehensive solution for helpdesks and IT teams combining remote support, endpoint management, and security. It offers multi-platform attended and unattended access, efficient troubleshooting tools, and automated endpoint management capabilities. Splashtop Autonomous Endpoint Management (AEM) is an automation led endpoint management solution that helps IT teams streamline software updates, improve security posture, and reduce manual workloads.
- Ease of Use
- Remote Access
- Remote Support
- Simple
- Reliability
- Setup Ease
BMC Helix ITSM
BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. BMC Helix ITSM is a low-/no-code solution for enterprises to build, deploy, and manage IT assets and applications. It does this in three ways. First, BMC Helix ITSM is built upon the BMC Helix for ServiceOps platform, which unifies service and operations management with common data stores.
- Ease of Use
- Ticket Management
- Navigation Ease
- Efficiency
- AI Integration
- Workflow Management