Spike.sh vs. SolarWinds Service Desk
A side-by-side comparison based on G2 review data.
| Metric | Spike.sh | SolarWinds Service Desk |
|---|---|---|
| Overall rating | 4.9 | 4.3 |
| Review count | 17 | 789 |
| Ease of use | 9.4 | 9.1 |
| Ease of setup | 8.6 | 8.8 |
| Quality of support | 9.5 | 9.0 |
| Meets requirements | 9.4 | 8.8 |
| NPS | 100 | 53.333333 |
| Small Business | 41.2% | 8.2% |
| Mid-Market | 35.3% | 68.0% |
| Enterprise | 23.5% | 23.9% |
| Total page views | 55 | 1,346 |
| Total LLM citations | 55 | 9,590 |
Spike.sh
Spike.sh is an Incident Management Platform with advanced Incident alerting over Phone calls, SMS, Slack, Microsoft Teams, Discord, Whatsapp, Telegram, and Email. Our advanced On-call scheduling platform has enabled thousands of members to automatically manage their on-call practices. ✅ Integrates with AWS, GCP, Azure, Datadog, Grafana, and 75 other tools ✅ Automatic incident resolution ✅ Automated escalation of alerts ✅ API ✅ Status pages ✅ Actionable alerts (acknowledge and resolve without visiting Spike.sh dashboard) ✅ Connect to JIRA, Linear, ClickUp and other product management
SolarWinds Service Desk
Enterprise-grade ITSM that's actually easy to use — resolve issues up to 52% faster with AI, unified asset management, and native ITOps integration built in from day one. SolarWinds Service Desk is a cloud-based IT service management (ITSM) platform that enables IT teams and other business departments to manage service requests, incidents, assets, and workflows in a unified environment.
- Ticketing System
- Asset Management
- Ticket Management
- Ease of Use
- User Interface
- Customer Satisfaction