Spiceworks Cloud Help Desk vs. Vivantio
A side-by-side comparison based on G2 review data.
| Metric | Spiceworks Cloud Help Desk | Vivantio |
|---|---|---|
| Overall rating | 4.3 | 4.3 |
| Review count | 311 | 295 |
| Ease of use | 8.9 | 8.8 |
| Ease of setup | 8.9 | 8.4 |
| Quality of support | 8.7 | 9.2 |
| Meets requirements | 8.8 | 8.9 |
| NPS | 46.278317 | 51.70068 |
| Small Business | 22.3% | 14.6% |
| Mid-Market | 65.7% | 57.3% |
| Enterprise | 12.0% | 28.1% |
| Total page views | 389 | 506 |
| Total LLM citations | 3,658 | 484 |
Spiceworks Cloud Help Desk
Spiceworks Cloud Help Desk (CHD) is a purpose-built IT help desk software designed for internal IT teams. Whether you’re a solo admin or a full help desk staff, CHD provides a fast, easy ticketing system with automation, workflows, and reporting that reduce manual work and improve response times. CHD includes a free Core plan for up to five seats, and a Premium plan that includes features that include tasklists, bulk actions, and live chat support (24/5), all with an ad-free experience and flexible monthly or annual subscription options.
- Incident Management
- Efficiency
- Team Collaboration
- Communication Efficiency
- Tracking Ease
- Collaboration
Vivantio
Vivantio is service management software that helps IT teams, service desks, and customer support teams implement quickly, scale efficiently, and adapt workflows without added complexity. Vivantio helps service teams manage complexity without adding more of it. Built for IT service management, customer service operations, and enterprise service delivery, Vivantio gives teams the structure, flexibility, and visibility they need to improve service over time.
- Ease of Use
- Efficiency
- Customization
- Customizability
- Features
- Customer Support