Spiceworks Cloud Help Desk vs. TOPdesk
A side-by-side comparison based on G2 review data.
| Metric | Spiceworks Cloud Help Desk | TOPdesk |
|---|---|---|
| Overall rating | 4.3 | 4.1 |
| Review count | 311 | 30 |
| Ease of use | 8.9 | 8.3 |
| Ease of setup | 8.9 | 7.7 |
| Quality of support | 8.7 | 9.0 |
| Meets requirements | 8.8 | 8.8 |
| NPS | 46.278317 | 42.857143 |
| Small Business | 22.3% | 20.0% |
| Mid-Market | 65.7% | 43.3% |
| Enterprise | 12.0% | 36.7% |
| Total page views | 389 | 251 |
| Total LLM citations | 3,658 | 1,529 |
Spiceworks Cloud Help Desk
Spiceworks Cloud Help Desk (CHD) is a purpose-built IT help desk software designed for internal IT teams. Whether you’re a solo admin or a full help desk staff, CHD provides a fast, easy ticketing system with automation, workflows, and reporting that reduce manual work and improve response times. CHD includes a free Core plan for up to five seats, and a Premium plan that includes features that include tasklists, bulk actions, and live chat support (24/5), all with an ad-free experience and flexible monthly or annual subscription options.
- Incident Management
- Efficiency
- Team Collaboration
- Communication Efficiency
- Tracking Ease
- Collaboration
TOPdesk
TOPdesk is an award-winning developer and provider of service management solutions that enable medium, large and multinational organisations to manage their IT, Facilities Management, and HR help desks. TOPdesk seamlessly integrates multiple support processes in a single system facilitating collaboration amongst departments and delivering better customer service with Shared Service Management. Offered on-premises or as SaaS, TOPdesk's ITIL-aligned solution optimises services with a user-friendly application, expert consultants and knowledgeable support team.
- Features
- Asset Management
- Automation
- Reporting
- Ease of Use
- Intuitive