Spiceworks Cloud Help Desk vs. Proactivanet
A side-by-side comparison based on G2 review data.
| Metric | Spiceworks Cloud Help Desk | Proactivanet |
|---|---|---|
| Overall rating | 4.3 | 4.8 |
| Review count | 311 | 65 |
| Ease of use | 8.9 | 9.4 |
| Ease of setup | 8.9 | 9.1 |
| Quality of support | 8.7 | 9.5 |
| Meets requirements | 8.8 | 9.5 |
| NPS | 46.278317 | 93.75 |
| Small Business | 22.3% | 13.8% |
| Mid-Market | 65.7% | 52.3% |
| Enterprise | 12.0% | 33.8% |
| Total page views | 389 | 142 |
| Total LLM citations | 3,658 | 417 |
Spiceworks Cloud Help Desk
Spiceworks Cloud Help Desk (CHD) is a purpose-built IT help desk software designed for internal IT teams. Whether you’re a solo admin or a full help desk staff, CHD provides a fast, easy ticketing system with automation, workflows, and reporting that reduce manual work and improve response times. CHD includes a free Core plan for up to five seats, and a Premium plan that includes features that include tasklists, bulk actions, and live chat support (24/5), all with an ad-free experience and flexible monthly or annual subscription options.
- Incident Management
- Efficiency
- Team Collaboration
- Communication Efficiency
- Tracking Ease
- Collaboration
Proactivanet
Proactivanet is a certificated and fully integrated software for managing IT assets and services. Proactivanet ITAM is the only vendor that guarantees a 100% discovery of your IT inventory. Proactivanet ITSM is the industry’s highest rated service desk in the world according to 2021 independent industry research. The company has been growing every year since its foundation in 1998 and has offices in five countries.
- Customization
- Customer Support
- Ease of Use
- Automation
- Configuration Ease
- Customizability