Spiceworks Cloud Help Desk vs. Halp
A side-by-side comparison based on G2 review data.
| Metric | Spiceworks Cloud Help Desk | Halp |
|---|---|---|
| Overall rating | 4.3 | 4.7 |
| Review count | 311 | 49 |
| Ease of use | 8.9 | 9.5 |
| Ease of setup | 8.9 | 9.4 |
| Quality of support | 8.7 | 9.7 |
| Meets requirements | 8.8 | 9.3 |
| NPS | 46.278317 | 77.55102 |
| Small Business | 22.3% | 12.5% |
| Mid-Market | 65.7% | 83.3% |
| Enterprise | 12.0% | 4.2% |
| Total page views | 389 | 36 |
| Total LLM citations | 3,658 | 40 |
Spiceworks Cloud Help Desk
Spiceworks Cloud Help Desk (CHD) is a purpose-built IT help desk software designed for internal IT teams. Whether you’re a solo admin or a full help desk staff, CHD provides a fast, easy ticketing system with automation, workflows, and reporting that reduce manual work and improve response times. CHD includes a free Core plan for up to five seats, and a Premium plan that includes features that include tasklists, bulk actions, and live chat support (24/5), all with an ad-free experience and flexible monthly or annual subscription options.
- Incident Management
- Efficiency
- Team Collaboration
- Communication Efficiency
- Tracking Ease
- Collaboration
Halp
Halp is a conversational ticketing solution for modern IT and Ops teams to assign, prioritize, manage and report on requests from Slack or Microsoft Teams. It’s used every day by internal operations teams at G2, Pipedrive, GitHub, Slack, ClassPass, and many more. Opening up a ticket is as simple as adding a 🎫 emoji (aka :ticket:) to a comment or direct message. The Halp ticket then threads each conversation and empowers your agents to edit fields, add private notes, and resolve the issue without ever leaving Slack's interface.