SolarWinds Web Help Desk vs. Oh Dear

SolarWinds® Web Help Desk® (WHD) is designed as easy-to-use help desk and service desk ticketing and asset management software, that helps IT technicians and help desk support members simplify and streamline support from initial request to resolution. Key Features: • Single web interface to manage all support requests with ability to group tickets by request type, priority, client, and more • Easy-to-use ticketing system that uses rules to automate creating, routing, assigning, and tracking of tickets • A pragmatic approach to applying ITIL best practices with the flexibility to make it work

Oh Dear monitors the health of every website a team manages. Oh Dear checks uptime every minute from multiple locations and monitors SSL certificates, DNS records, domain expiration, scheduled tasks, broken links, mixed content, performance, Lighthouse, APIs, application health, ping, TCP ports, sitemaps, DNS blocklists and exposed ports. Oh Dear sends alerts through email, Slack, Microsoft Teams, PagerDuty, Opsgenie and webhooks. Oh Dear includes branded status pages, client-ready reports, unlimited users and every monitoring feature on every plan.