SolarWinds Web Help Desk vs. Freshservice
A side-by-side comparison based on G2 review data.
| Metric | SolarWinds Web Help Desk | Freshservice |
|---|---|---|
| Overall rating | 3.9 | 4.6 |
| Review count | 60 | 1,366 |
| Ease of use | 8.2 | 9.3 |
| Ease of setup | 8.4 | 9.0 |
| Quality of support | 8.2 | 9.1 |
| Meets requirements | 8.7 | 9.0 |
| NPS | 25.423729 | 75.644917 |
| Small Business | 16.7% | 18.0% |
| Mid-Market | 61.7% | 60.9% |
| Enterprise | 21.7% | 21.1% |
| Total page views | 154 | 3,143 |
| Total LLM citations | 292 | 28,238 |
SolarWinds Web Help Desk
SolarWinds® Web Help Desk® (WHD) is designed as easy-to-use help desk and service desk ticketing and asset management software, that helps IT technicians and help desk support members simplify and streamline support from initial request to resolution. Key Features: • Single web interface to manage all support requests with ability to group tickets by request type, priority, client, and more • Easy-to-use ticketing system that uses rules to automate creating, routing, assigning, and tracking of tickets • A pragmatic approach to applying ITIL best practices with the flexibility to make it work
- Ease of Use
Freshservice
Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.
- Ease of Use
- Features
- Automation
- Ticketing System
- Ticket Management
- User Interface