SolarWinds Web Help Desk vs. Acuity STREAM

SolarWinds® Web Help Desk® (WHD) is designed as easy-to-use help desk and service desk ticketing and asset management software, that helps IT technicians and help desk support members simplify and streamline support from initial request to resolution. Key Features: • Single web interface to manage all support requests with ability to group tickets by request type, priority, client, and more • Easy-to-use ticketing system that uses rules to automate creating, routing, assigning, and tracking of tickets • A pragmatic approach to applying ITIL best practices with the flexibility to make it work

Acuity’s STREAM Integrated Risk Management platform provides a clear line of sight into cyber, IT and operational risk allowing businesses to make informed strategic decisions and build resilience. Through centralization and automation, STREAM eliminates guesswork, reduces manual processes, communicates risk in business terms and builds stakeholder confidence. Purpose-built by industry veterans, STREAM is designed to meet the complex and varied risk management and compliance needs of today’s leading companies.