SolarWinds Service Desk vs. Vivantio
A side-by-side comparison based on G2 review data.
| Metric | SolarWinds Service Desk | Vivantio |
|---|---|---|
| Overall rating | 4.3 | 4.3 |
| Review count | 789 | 295 |
| Ease of use | 9.1 | 8.8 |
| Ease of setup | 8.8 | 8.4 |
| Quality of support | 9.0 | 9.2 |
| Meets requirements | 8.8 | 8.9 |
| NPS | 53.333333 | 51.70068 |
| Small Business | 8.2% | 14.6% |
| Mid-Market | 68.0% | 57.3% |
| Enterprise | 23.9% | 28.1% |
| Total page views | 1,346 | 506 |
| Total LLM citations | 9,590 | 484 |
SolarWinds Service Desk
Enterprise-grade ITSM that's actually easy to use — resolve issues up to 52% faster with AI, unified asset management, and native ITOps integration built in from day one. SolarWinds Service Desk is a cloud-based IT service management (ITSM) platform that enables IT teams and other business departments to manage service requests, incidents, assets, and workflows in a unified environment.
- Ticketing System
- Asset Management
- Ticket Management
- Ease of Use
- User Interface
- Customer Satisfaction
Vivantio
Vivantio is service management software that helps IT teams, service desks, and customer support teams implement quickly, scale efficiently, and adapt workflows without added complexity. Vivantio helps service teams manage complexity without adding more of it. Built for IT service management, customer service operations, and enterprise service delivery, Vivantio gives teams the structure, flexibility, and visibility they need to improve service over time.
- Ease of Use
- Efficiency
- Customization
- Customizability
- Features
- Customer Support