SolarWinds Service Desk vs. TOPdesk
A side-by-side comparison based on G2 review data.
| Metric | SolarWinds Service Desk | TOPdesk |
|---|---|---|
| Overall rating | 4.3 | 4.1 |
| Review count | 789 | 30 |
| Ease of use | 9.1 | 8.3 |
| Ease of setup | 8.8 | 7.7 |
| Quality of support | 9.0 | 9.0 |
| Meets requirements | 8.8 | 8.8 |
| NPS | 53.333333 | 42.857143 |
| Small Business | 8.2% | 20.0% |
| Mid-Market | 68.0% | 43.3% |
| Enterprise | 23.9% | 36.7% |
| Total page views | 1,346 | 251 |
| Total LLM citations | 9,590 | 1,529 |
SolarWinds Service Desk
Enterprise-grade ITSM that's actually easy to use — resolve issues up to 52% faster with AI, unified asset management, and native ITOps integration built in from day one. SolarWinds Service Desk is a cloud-based IT service management (ITSM) platform that enables IT teams and other business departments to manage service requests, incidents, assets, and workflows in a unified environment.
- Ticketing System
- Asset Management
- Ticket Management
- Ease of Use
- User Interface
- Customer Satisfaction
TOPdesk
TOPdesk is an award-winning developer and provider of service management solutions that enable medium, large and multinational organisations to manage their IT, Facilities Management, and HR help desks. TOPdesk seamlessly integrates multiple support processes in a single system facilitating collaboration amongst departments and delivering better customer service with Shared Service Management. Offered on-premises or as SaaS, TOPdesk's ITIL-aligned solution optimises services with a user-friendly application, expert consultants and knowledgeable support team.
- Features
- Asset Management
- Automation
- Reporting
- Ease of Use
- Intuitive