SolarWinds Service Desk vs. Suptask
A side-by-side comparison based on G2 review data.
| Metric | SolarWinds Service Desk | Suptask |
|---|---|---|
| Overall rating | 4.3 | 4.8 |
| Review count | 789 | 26 |
| Ease of use | 9.1 | 9.4 |
| Ease of setup | 8.8 | 9.3 |
| Quality of support | 9.0 | 9.7 |
| Meets requirements | 8.8 | 9.2 |
| NPS | 53.333333 | 92.307692 |
| Small Business | 8.2% | 46.2% |
| Mid-Market | 68.0% | 50.0% |
| Enterprise | 23.9% | 3.8% |
| Total page views | 1,346 | 54 |
| Total LLM citations | 9,590 | 119 |
SolarWinds Service Desk
Enterprise-grade ITSM that's actually easy to use — resolve issues up to 52% faster with AI, unified asset management, and native ITOps integration built in from day one. SolarWinds Service Desk is a cloud-based IT service management (ITSM) platform that enables IT teams and other business departments to manage service requests, incidents, assets, and workflows in a unified environment.
- Ticketing System
- Asset Management
- Ticket Management
- Ease of Use
- User Interface
- Customer Satisfaction
Suptask
The next-generation team-to-team AI ticketing system that empowers your conversations on Slack. Helping you find the right answers, improve collaborations and achieve faster resolution times. Your employees are all on Slack, why force them somewhere else to manage tickets? With a Slack native ticketing system, you increase collaboration across teams and empower an efficient ticketing process. With a new unique model of working with tickets, Suptask is enabling complete teams to be engaged and involved in the remediation process of tickets.
- Employee Appreciation
- Time-Saving
- Ease of Use
- Customer Support
- Channel Management
- Helpful