SolarWinds Service Desk vs. ServiceNow IT Service Management
A side-by-side comparison based on G2 review data.
| Metric | SolarWinds Service Desk | ServiceNow IT Service Management |
|---|---|---|
| Overall rating | 4.3 | 4.5 |
| Review count | 789 | 2,010 |
| Ease of use | 9.1 | 8.8 |
| Ease of setup | 8.8 | 8.4 |
| Quality of support | 9.0 | 8.8 |
| Meets requirements | 8.8 | 9.1 |
| NPS | 53.333333 | 65.143464 |
| Small Business | 8.2% | 6.0% |
| Mid-Market | 68.0% | 21.9% |
| Enterprise | 23.9% | 72.1% |
| Total page views | 1,346 | 8,309 |
| Total LLM citations | 9,590 | 29,556 |
SolarWinds Service Desk
Enterprise-grade ITSM that's actually easy to use — resolve issues up to 52% faster with AI, unified asset management, and native ITOps integration built in from day one. SolarWinds Service Desk is a cloud-based IT service management (ITSM) platform that enables IT teams and other business departments to manage service requests, incidents, assets, and workflows in a unified environment.
- Ticketing System
- Asset Management
- Ticket Management
- Ease of Use
- User Interface
- Customer Satisfaction
ServiceNow IT Service Management
ServiceNow IT Service Management (ITSM) is a cloud-based IT service management solution built on the ServiceNow AI Platform that helps IT organizations manage the full lifecycle of IT service delivery, from incident detection to resolution, service requests to change management, on a single platform with a unified data model. ServiceNow ITSM is used by IT teams across industries including financial services, healthcare, technology, manufacturing, and government.
- Ease of Use
- Incident Management
- Efficiency
- Features
- Automation
- Integrations