SolarWinds Service Desk vs. Salesforce IT Service
A side-by-side comparison based on G2 review data.
| Metric | SolarWinds Service Desk | Salesforce IT Service |
|---|---|---|
| Overall rating | 4.3 | 4.2 |
| Review count | 789 | 228 |
| Ease of use | 9.1 | 8.5 |
| Ease of setup | 8.8 | 8.0 |
| Quality of support | 9.0 | 8.1 |
| Meets requirements | 8.8 | 8.1 |
| NPS | 53.333333 | 40.223464 |
| Small Business | 8.2% | 31.6% |
| Mid-Market | 68.0% | 40.4% |
| Enterprise | 23.9% | 28.1% |
| Total page views | 1,346 | 835 |
| Total LLM citations | 9,590 | 0 |
SolarWinds Service Desk
Enterprise-grade ITSM that's actually easy to use — resolve issues up to 52% faster with AI, unified asset management, and native ITOps integration built in from day one. SolarWinds Service Desk is a cloud-based IT service management (ITSM) platform that enables IT teams and other business departments to manage service requests, incidents, assets, and workflows in a unified environment.
- Ticketing System
- Asset Management
- Ticket Management
- Ease of Use
- User Interface
- Customer Satisfaction
Salesforce IT Service
Solve IT problems proactively, 24/7 with AI agents. Built natively on the #1 service platform – Salesforce – Agentforce IT Service is more than an ITSM solution. Empower your employees to resolve issues right where they work using AI agents for employees– in Slack, Teams, and more. Autonomously manage the full service lifecycle, from incident to change management, on a single, unified data model. Scalable and secure, it ensures round the clock support while reducing MTTR and boosting overall organizational productivity.