SolarWinds Service Desk vs. Proactivanet
A side-by-side comparison based on G2 review data.
| Metric | SolarWinds Service Desk | Proactivanet |
|---|---|---|
| Overall rating | 4.3 | 4.8 |
| Review count | 789 | 65 |
| Ease of use | 9.1 | 9.4 |
| Ease of setup | 8.8 | 9.1 |
| Quality of support | 9.0 | 9.5 |
| Meets requirements | 8.8 | 9.5 |
| NPS | 53.333333 | 93.75 |
| Small Business | 8.2% | 13.8% |
| Mid-Market | 68.0% | 52.3% |
| Enterprise | 23.9% | 33.8% |
| Total page views | 1,346 | 142 |
| Total LLM citations | 9,590 | 417 |
SolarWinds Service Desk
Enterprise-grade ITSM that's actually easy to use — resolve issues up to 52% faster with AI, unified asset management, and native ITOps integration built in from day one. SolarWinds Service Desk is a cloud-based IT service management (ITSM) platform that enables IT teams and other business departments to manage service requests, incidents, assets, and workflows in a unified environment.
- Ticketing System
- Asset Management
- Ticket Management
- Ease of Use
- User Interface
- Customer Satisfaction
Proactivanet
Proactivanet is a certificated and fully integrated software for managing IT assets and services. Proactivanet ITAM is the only vendor that guarantees a 100% discovery of your IT inventory. Proactivanet ITSM is the industry’s highest rated service desk in the world according to 2021 independent industry research. The company has been growing every year since its foundation in 1998 and has offices in five countries.
- Customization
- Customer Support
- Ease of Use
- Automation
- Configuration Ease
- Customizability