SolarWinds Service Desk vs. Milvus TI
A side-by-side comparison based on G2 review data.
| Metric | SolarWinds Service Desk | Milvus TI |
|---|---|---|
| Overall rating | 4.3 | 4.8 |
| Review count | 789 | 132 |
| Ease of use | 9.1 | 9.4 |
| Ease of setup | 8.8 | 9.2 |
| Quality of support | 9.0 | 9.3 |
| Meets requirements | 8.8 | 9.5 |
| NPS | 53.333333 | 92.424242 |
| Small Business | 8.2% | 44.7% |
| Mid-Market | 68.0% | 42.4% |
| Enterprise | 23.9% | 12.9% |
| Total page views | 1,346 | 1,093 |
| Total LLM citations | 9,590 | 319 |
SolarWinds Service Desk
Enterprise-grade ITSM that's actually easy to use — resolve issues up to 52% faster with AI, unified asset management, and native ITOps integration built in from day one. SolarWinds Service Desk is a cloud-based IT service management (ITSM) platform that enables IT teams and other business departments to manage service requests, incidents, assets, and workflows in a unified environment.
- Ticketing System
- Asset Management
- Ticket Management
- Ease of Use
- User Interface
- Customer Satisfaction
Milvus TI
O Milvus é uma plataforma completa de gestão de atendimento, relacionamento com clientes e ativos de TI, desenvolvida para empresas que buscam centralizar processos, aumentar a eficiência operacional e melhorar a experiência do cliente. A solução reúne em um único ambiente recursos de Help Desk, gestão de tickets, inventário de TI, atendimento multicanal (e-mail, chat, WhatsApp e outros) e automação de processos, permitindo maior controle, visibilidade e padronização das operações de suporte e atendimento.
- Asset Management
- Efficiency
- Ticket Management
- Automation
- Ticketing System
- Tracking Ease