SolarWinds Service Desk vs. Helpdesk 365
A side-by-side comparison based on G2 review data.
| Metric | SolarWinds Service Desk | Helpdesk 365 |
|---|---|---|
| Overall rating | 4.3 | 4.7 |
| Review count | 789 | 258 |
| Ease of use | 9.1 | 9.5 |
| Ease of setup | 8.8 | 9.3 |
| Quality of support | 9.0 | 9.8 |
| Meets requirements | 8.8 | 9.3 |
| NPS | 53.333333 | 85.214008 |
| Small Business | 8.2% | 14.3% |
| Mid-Market | 68.0% | 73.2% |
| Enterprise | 23.9% | 12.5% |
| Total page views | 1,346 | 1,405 |
| Total LLM citations | 9,590 | 2,418 |
SolarWinds Service Desk
Enterprise-grade ITSM that's actually easy to use — resolve issues up to 52% faster with AI, unified asset management, and native ITOps integration built in from day one. SolarWinds Service Desk is a cloud-based IT service management (ITSM) platform that enables IT teams and other business departments to manage service requests, incidents, assets, and workflows in a unified environment.
- Ticketing System
- Asset Management
- Ticket Management
- Ease of Use
- User Interface
- Customer Satisfaction
Helpdesk 365
Helpdesk 365 is a reliable AI-powered helpdesk software built to simplify internal support operations and boost team productivity. Designed for businesses using Microsoft 365, it integrates seamlessly with Microsoft Teams, Outlook, SharePoint, Power BI, and Power Automate and inbuilt MS Copilot so users can manage tickets without leaving the existing workflow. This versatile IT ticketing system supports multiple department mailboxes, integrates with asset management tools, blocks spam emails and domains, and is available in 10 languages.
- Ease of Use
- Customer Support
- Helpful
- Ticket Management
- Features
- Intuitive