SolarWinds Service Desk vs. Halp
A side-by-side comparison based on G2 review data.
| Metric | SolarWinds Service Desk | Halp |
|---|---|---|
| Overall rating | 4.3 | 4.7 |
| Review count | 789 | 49 |
| Ease of use | 9.1 | 9.5 |
| Ease of setup | 8.8 | 9.4 |
| Quality of support | 9.0 | 9.7 |
| Meets requirements | 8.8 | 9.3 |
| NPS | 53.333333 | 77.55102 |
| Small Business | 8.2% | 12.5% |
| Mid-Market | 68.0% | 83.3% |
| Enterprise | 23.9% | 4.2% |
| Total page views | 1,346 | 36 |
| Total LLM citations | 9,590 | 40 |
SolarWinds Service Desk
Enterprise-grade ITSM that's actually easy to use — resolve issues up to 52% faster with AI, unified asset management, and native ITOps integration built in from day one. SolarWinds Service Desk is a cloud-based IT service management (ITSM) platform that enables IT teams and other business departments to manage service requests, incidents, assets, and workflows in a unified environment.
- Ticketing System
- Asset Management
- Ticket Management
- Ease of Use
- User Interface
- Customer Satisfaction
Halp
Halp is a conversational ticketing solution for modern IT and Ops teams to assign, prioritize, manage and report on requests from Slack or Microsoft Teams. It’s used every day by internal operations teams at G2, Pipedrive, GitHub, Slack, ClassPass, and many more. Opening up a ticket is as simple as adding a 🎫 emoji (aka :ticket:) to a comment or direct message. The Halp ticket then threads each conversation and empowers your agents to edit fields, add private notes, and resolve the issue without ever leaving Slack's interface.