SolarWinds Service Desk vs. Freshservice
A side-by-side comparison based on G2 review data.
| Metric | SolarWinds Service Desk | Freshservice |
|---|---|---|
| Overall rating | 4.3 | 4.6 |
| Review count | 789 | 1,366 |
| Ease of use | 9.1 | 9.3 |
| Ease of setup | 8.8 | 9.0 |
| Quality of support | 9.0 | 9.1 |
| Meets requirements | 8.8 | 9.0 |
| NPS | 53.333333 | 75.644917 |
| Small Business | 8.2% | 18.0% |
| Mid-Market | 68.0% | 60.9% |
| Enterprise | 23.9% | 21.1% |
| Total page views | 1,346 | 3,143 |
| Total LLM citations | 9,590 | 28,238 |
SolarWinds Service Desk
Enterprise-grade ITSM that's actually easy to use — resolve issues up to 52% faster with AI, unified asset management, and native ITOps integration built in from day one. SolarWinds Service Desk is a cloud-based IT service management (ITSM) platform that enables IT teams and other business departments to manage service requests, incidents, assets, and workflows in a unified environment.
- Ticketing System
- Asset Management
- Ticket Management
- Ease of Use
- User Interface
- Customer Satisfaction
Freshservice
Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.
- Ease of Use
- Features
- Automation
- Ticketing System
- Ticket Management
- User Interface