SolarWinds Service Desk vs. ClearFeed
A side-by-side comparison based on G2 review data.
| Metric | SolarWinds Service Desk | ClearFeed |
|---|---|---|
| Overall rating | 4.3 | 4.6 |
| Review count | 789 | 163 |
| Ease of use | 9.1 | 9.0 |
| Ease of setup | 8.8 | 9.1 |
| Quality of support | 9.0 | 9.3 |
| Meets requirements | 8.8 | 8.9 |
| NPS | 53.333333 | 70.987654 |
| Small Business | 8.2% | 35.0% |
| Mid-Market | 68.0% | 58.9% |
| Enterprise | 23.9% | 6.1% |
| Total page views | 1,346 | 362 |
| Total LLM citations | 9,590 | 2,610 |
SolarWinds Service Desk
Enterprise-grade ITSM that's actually easy to use — resolve issues up to 52% faster with AI, unified asset management, and native ITOps integration built in from day one. SolarWinds Service Desk is a cloud-based IT service management (ITSM) platform that enables IT teams and other business departments to manage service requests, incidents, assets, and workflows in a unified environment.
- Ticketing System
- Asset Management
- Ticket Management
- Ease of Use
- User Interface
- Customer Satisfaction
ClearFeed
ClearFeed is the next-gen Support Platform on Slack powered by AI Agents. Our platform converts conversations from multiple Slack channels into a single shared queue of requests, using which customer-facing and internal teams like IT, Ops, - can assign issues to each other, respond within SLAs, and dive into detailed service-level metrics. ClearFeed also allows the ability to convert customer & employee conversations into tickets on ClearFeed native ticketing system or integrate with other ticketing tools like Freshdesk, SalesForce, Zendesk, Hubspot and more.
- Customer Support
- Ease of Use
- Integrations
- Communication Efficiency
- Easy Integrations
- Helpful