SolarWinds Service Desk vs. BMC Helix ITSM
A side-by-side comparison based on G2 review data.
| Metric | SolarWinds Service Desk | BMC Helix ITSM |
|---|---|---|
| Overall rating | 4.3 | 3.7 |
| Review count | 789 | 301 |
| Ease of use | 9.1 | 7.6 |
| Ease of setup | 8.8 | 7.5 |
| Quality of support | 9.0 | 7.8 |
| Meets requirements | 8.8 | 8.3 |
| NPS | 53.333333 | 10.452962 |
| Small Business | 8.2% | 4.7% |
| Mid-Market | 68.0% | 20.3% |
| Enterprise | 23.9% | 75.0% |
| Total page views | 1,346 | 548 |
| Total LLM citations | 9,590 | 5,396 |
SolarWinds Service Desk
Enterprise-grade ITSM that's actually easy to use — resolve issues up to 52% faster with AI, unified asset management, and native ITOps integration built in from day one. SolarWinds Service Desk is a cloud-based IT service management (ITSM) platform that enables IT teams and other business departments to manage service requests, incidents, assets, and workflows in a unified environment.
- Ticketing System
- Asset Management
- Ticket Management
- Ease of Use
- User Interface
- Customer Satisfaction
BMC Helix ITSM
BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. BMC Helix ITSM is a low-/no-code solution for enterprises to build, deploy, and manage IT assets and applications. It does this in three ways. First, BMC Helix ITSM is built upon the BMC Helix for ServiceOps platform, which unifies service and operations management with common data stores.
- Ease of Use
- Ticket Management
- Navigation Ease
- Efficiency
- AI Integration
- Workflow Management