G2 Vendor Directory

SolarWinds IT Incident Response (Squadcast) vs. New Relic

A side-by-side comparison based on G2 review data.

MetricSolarWinds IT Incident Response (Squadcast)

by SolarWinds Worldwide LLC

New Relic

by New Relic

Overall rating4.44.4
Review count310584
Ease of use8.88.6
Ease of setup9.08.9
Quality of support9.08.8
Meets requirements8.99.1
NPS60.91205259.753954
Small Business41.0%27.5%
Mid-Market49.7%43.1%
Enterprise9.4%29.4%
Total page views2801,950
Total LLM citations1,45025,177

SolarWinds IT Incident Response (Squadcast)

SolarWinds® Incident Response (formerly Squadcast) is a premier unified incident management platform engineered to help modern enterprises automate response workflows, minimize downtime, and maximize engineering efficiency. Built on a robust Reliability Automation Platform, our solution seamlessly integrates on-call scheduling and incident response into a single, high-visibility interface. In today’s complex hybrid and multi-cloud environments, observability alone isn’t enough. SolarWinds Incident Response bridges the gap between detection and resolution.

Pros

  • Ease of Use
  • Alert Management
  • Incident Management
  • Integrations
  • Features
  • On-Call Services

New Relic

New Relic is the all-in-one Intelligent Observability platform built to help engineering and IT teams plan, build, deploy, and run software with confidence. By unifying metrics, events, logs, and traces into a single, secure telemetry cloud, New Relic gives over 25 million engineers real time visibility and AI-powered insights across their entire digital estate, from code to cloud. Designed to replace fragmented point solutions, New Relic consolidates full-stack observability into a single source of truth.

Pros

  • Ease of Use
  • Real-time Monitoring
  • Monitoring
  • Insights
  • Analytics
  • User Interface