G2 Vendor Directory

SolarWinds IT Incident Response (Squadcast) vs. incident.io

A side-by-side comparison based on G2 review data.

MetricSolarWinds IT Incident Response (Squadcast)

by SolarWinds Worldwide LLC

incident.io

by incident.io

Overall rating4.44.8
Review count310235
Ease of use8.89.5
Ease of setup9.09.2
Quality of support9.09.8
Meets requirements8.99.3
NPS60.91205292.340426
Small Business41.0%10.9%
Mid-Market49.7%65.9%
Enterprise9.4%23.1%
Total page views2806,037
Total LLM citations1,45016,550

SolarWinds IT Incident Response (Squadcast)

SolarWinds® Incident Response (formerly Squadcast) is a premier unified incident management platform engineered to help modern enterprises automate response workflows, minimize downtime, and maximize engineering efficiency. Built on a robust Reliability Automation Platform, our solution seamlessly integrates on-call scheduling and incident response into a single, high-visibility interface. In today’s complex hybrid and multi-cloud environments, observability alone isn’t enough. SolarWinds Incident Response bridges the gap between detection and resolution.

Pros

  • Ease of Use
  • Alert Management
  • Incident Management
  • Integrations
  • Features
  • On-Call Services

incident.io

incident.io is the software reliability platform trusted by engineering teams at Netflix, Etsy, and over 2,000 companies that can't afford downtime. Software ships faster than ever, and keeping it reliable has become the real constraint on how fast a team can move. incident.io connects the full reliability lifecycle in one platform (On-Call, Investigations, Incident Response, and Status Pages) so context flows across every step instead of getting lost between disconnected tools.

Pros

  • Ease of Use
  • Slack Integration
  • Customer Support
  • Integrations
  • Customer Satisfaction
  • Intuitive