Swell vs. Verint Voice of the Customer
A side-by-side comparison based on G2 review data.
| Metric | Swell | Verint Voice of the Customer |
|---|---|---|
| Overall rating | 4.5 | 4.2 |
| Review count | 372 | 50 |
| Ease of use | 9.2 | 8.5 |
| Ease of setup | 9.0 | 8.1 |
| Quality of support | 9.3 | 8.6 |
| Meets requirements | 9.2 | 8.4 |
| NPS | 70.087977 | 42.857143 |
| Small Business | 87.4% | 22.0% |
| Mid-Market | 12.1% | 34.0% |
| Enterprise | 0.5% | 44.0% |
| Total page views | 598 | 978 |
| Total LLM citations | 1,314 | 2,040 |
Swell
Swell automatically gathers private and public feedback from patients and employees. With better feedback, practices can boost their online reputations, enhance the patient experience, and improve employee satisfaction.
Verint Voice of the Customer
Verint® Voice of the Customer™ (formerly known as Experience Management™) empowers CX Leaders to optimize customer experiences in real-time. With Verint Voice of the Customer, companies can listen everywhere, act immediately, and analyze deeper than with any other experience management solution in the marketplace. Verint offers prescriptive VoC solutions across Web and Mobile, Enterprise-wide, and Location-Based experiences.