Swell vs. UserTesting
A side-by-side comparison based on G2 review data.
| Metric | Swell | UserTesting |
|---|---|---|
| Overall rating | 4.5 | 4.4 |
| Review count | 372 | 794 |
| Ease of use | 9.2 | 8.7 |
| Ease of setup | 9.0 | 8.8 |
| Quality of support | 9.3 | 9.1 |
| Meets requirements | 9.2 | 8.8 |
| NPS | 70.087977 | 64.130435 |
| Small Business | 87.4% | 21.2% |
| Mid-Market | 12.1% | 37.5% |
| Enterprise | 0.5% | 41.2% |
| Total page views | 598 | 2,435 |
| Total LLM citations | 1,314 | 25,139 |
Swell
Swell automatically gathers private and public feedback from patients and employees. With better feedback, practices can boost their online reputations, enhance the patient experience, and improve employee satisfaction.
UserTesting
UserTesting is the leader in human insight. Our Human Insight Engine empowers teams to validate decisions, co-innovate at scale, and accelerate the path to their best products and experiences. By embedding real human feedback into every stage of development—from ideation to launch—organizations can eliminate guesswork, align stakeholders, and deliver experiences that truly meet evolving customer needs.
- Ease of Use
- Helpful
- Time-saving
- Customer Support
- Features
- Testing Process