Snipe-IT vs. SolarWinds Service Desk
A side-by-side comparison based on G2 review data.
| Metric | Snipe-IT | SolarWinds Service Desk |
|---|---|---|
| Overall rating | 4.6 | 4.3 |
| Review count | 27 | 789 |
| Ease of use | 9.6 | 9.1 |
| Ease of setup | 8.9 | 8.8 |
| Quality of support | 8.8 | 9.0 |
| Meets requirements | 9.0 | 8.8 |
| NPS | 73.076923 | 53.333333 |
| Small Business | 18.5% | 8.2% |
| Mid-Market | 66.7% | 68.0% |
| Enterprise | 14.8% | 23.9% |
| Total page views | 351 | 1,346 |
| Total LLM citations | 3,003 | 9,590 |
Snipe-IT
Snipe-IT is an open-source, web-based asset management system designed to help organizations efficiently track and manage their IT assets. It offers a user-friendly interface that allows businesses to monitor hardware, software licenses, and peripherals, ensuring accurate record-keeping and streamlined operations. By replacing traditional spreadsheets, Snipe-IT enhances asset visibility, reduces manual errors, and supports informed decision-making. Key Features and Functionality: - Asset Management: Monitor asset assignments, physical locations, and statuses with ease.
- Ease of Use
- Asset Management
- Product Quality
- Tracking
- Management
- User Interface
SolarWinds Service Desk
Enterprise-grade ITSM that's actually easy to use — resolve issues up to 52% faster with AI, unified asset management, and native ITOps integration built in from day one. SolarWinds Service Desk is a cloud-based IT service management (ITSM) platform that enables IT teams and other business departments to manage service requests, incidents, assets, and workflows in a unified environment.
- Ticketing System
- Asset Management
- Ticket Management
- Ease of Use
- User Interface
- Customer Satisfaction