G2 Vendor Directory

SMTP.com vs. SAP Engagement Cloud (formerly SAP Emarsys)

A side-by-side comparison based on G2 review data.

MetricSMTP.com

by Ziff Davis

SAP Engagement Cloud (formerly SAP Emarsys)

by SAP

Overall rating3.34.2
Review count42666
Ease of use7.78.4
Ease of setup7.17.6
Quality of support7.48.6
Meets requirements7.78.5
NPS16.66666745.9375
Small Business64.3%24.1%
Mid-Market33.3%53.1%
Enterprise2.4%22.8%
Total page views2231,440
Total LLM citations2,7245,039

SMTP.com

SMTP’s relay service infrastructure can solve your delivery issues — quickly. We maximize the number of emails that reach recipients’ inboxes by using our own IP addresses and monitoring your emails for anti-SPAM compliance. By improving your deliverability you’ll see improved ROI. Engagement rates will increase and you can use your resources more efficiently - to get the highest return on every marketing dollar you spend.

Pros

    SAP Engagement Cloud (formerly SAP Emarsys)

    SAP Engagement Cloud (formerly SAP Emarsys) helps organizations power unique engagement by connecting real-time customer insights with the operational signals that run the business. As part of the SAP Customer Experience (CX) portfolio, Engagement Cloud enables personalized, AI-driven interactions across every channel—turning moments like orders, service events, and loyalty milestones into timely, relevant experiences that build trust, strengthen relationships, and drive growth.

    Pros

    • Ease of Use
    • Automation
    • Features
    • Helpful
    • Personalization
    • Intuitive