Eyerys vs. Verint Voice of the Customer
A side-by-side comparison based on G2 review data.
| Metric | Eyerys | Verint Voice of the Customer |
|---|---|---|
| Overall rating | 4.8 | 4.2 |
| Review count | 23 | 50 |
| Ease of use | 9.2 | 8.5 |
| Ease of setup | 9.1 | 8.1 |
| Quality of support | 9.8 | 8.6 |
| Meets requirements | 9.3 | 8.4 |
| NPS | 95.652174 | 42.857143 |
| Small Business | 14.3% | 22.0% |
| Mid-Market | 28.6% | 34.0% |
| Enterprise | 57.1% | 44.0% |
| Total page views | 40 | 978 |
| Total LLM citations | 14 | 2,040 |
Eyerys
SmokeCI's VOC software, Eyerys, is a premium customer feedback solution for contact centres, and end-to-end customer experience programmes. We work with executives, managers and leaders to craft improved customer experience and measure objective performance across teams and departments.
Verint Voice of the Customer
Verint® Voice of the Customer™ (formerly known as Experience Management™) empowers CX Leaders to optimize customer experiences in real-time. With Verint Voice of the Customer, companies can listen everywhere, act immediately, and analyze deeper than with any other experience management solution in the marketplace. Verint offers prescriptive VoC solutions across Web and Mobile, Enterprise-wide, and Location-Based experiences.