Eyerys vs. UserTesting
A side-by-side comparison based on G2 review data.
| Metric | Eyerys | UserTesting |
|---|---|---|
| Overall rating | 4.8 | 4.4 |
| Review count | 23 | 794 |
| Ease of use | 9.2 | 8.7 |
| Ease of setup | 9.1 | 8.8 |
| Quality of support | 9.8 | 9.1 |
| Meets requirements | 9.3 | 8.8 |
| NPS | 95.652174 | 64.130435 |
| Small Business | 14.3% | 21.2% |
| Mid-Market | 28.6% | 37.5% |
| Enterprise | 57.1% | 41.2% |
| Total page views | 40 | 2,435 |
| Total LLM citations | 14 | 25,139 |
Eyerys
SmokeCI's VOC software, Eyerys, is a premium customer feedback solution for contact centres, and end-to-end customer experience programmes. We work with executives, managers and leaders to craft improved customer experience and measure objective performance across teams and departments.
UserTesting
UserTesting is the leader in human insight. Our Human Insight Engine empowers teams to validate decisions, co-innovate at scale, and accelerate the path to their best products and experiences. By embedding real human feedback into every stage of development—from ideation to launch—organizations can eliminate guesswork, align stakeholders, and deliver experiences that truly meet evolving customer needs.
- Ease of Use
- Helpful
- Time-saving
- Customer Support
- Features
- Testing Process