Eyerys vs. SurveySparrow
A side-by-side comparison based on G2 review data.
| Metric | Eyerys | SurveySparrow |
|---|---|---|
| Overall rating | 4.8 | 4.4 |
| Review count | 23 | 2,065 |
| Ease of use | 9.2 | 9.2 |
| Ease of setup | 9.1 | 9.1 |
| Quality of support | 9.8 | 9.0 |
| Meets requirements | 9.3 | 8.9 |
| NPS | 95.652174 | 62.827484 |
| Small Business | 14.3% | 68.5% |
| Mid-Market | 28.6% | 24.5% |
| Enterprise | 57.1% | 7.0% |
| Total page views | 40 | 1,968 |
| Total LLM citations | 14 | 12,555 |
Eyerys
SmokeCI's VOC software, Eyerys, is a premium customer feedback solution for contact centres, and end-to-end customer experience programmes. We work with executives, managers and leaders to craft improved customer experience and measure objective performance across teams and departments.
SurveySparrow
SurveySparrow is the AI-powered CX platform that turns customer feedback into action on its own. Say a customer gives a low satisfaction score. SurveySparrow opens a ticket, assigns your success team, notifies Slack, and sends a follow-up. Nobody has to step in. Built so anyone on your team can run it. SurveySparrow collects feedback, understands it, and acts on it automatically. Collect: Conversational Surveys, with Echo, our AI, asking the natural follow-up in real time, lift response rates by 40%.
- Ease of Use
- User Interface
- Helpful
- User Experience
- Features
- Intuitive