Eyerys vs. Retently
A side-by-side comparison based on G2 review data.
| Metric | Eyerys | Retently |
|---|---|---|
| Overall rating | 4.8 | 4.7 |
| Review count | 23 | 31 |
| Ease of use | 9.2 | 9.2 |
| Ease of setup | 9.1 | 9.9 |
| Quality of support | 9.8 | 9.3 |
| Meets requirements | 9.3 | 8.9 |
| NPS | 95.652174 | 83.870968 |
| Small Business | 14.3% | 44.8% |
| Mid-Market | 28.6% | 55.2% |
| Enterprise | 57.1% | 0.0% |
| Total page views | 40 | 111 |
| Total LLM citations | 14 | 261 |
Eyerys
SmokeCI's VOC software, Eyerys, is a premium customer feedback solution for contact centres, and end-to-end customer experience programmes. We work with executives, managers and leaders to craft improved customer experience and measure objective performance across teams and departments.
Retently
Retently is one of the leaders in the customer experience management industry. We help both Customer Experience and Product teams to better understand their customers and take feedback-based actions. Customer Feedback Automatically collect feedback from every customer at any point in the customer journey with our easy to personalize & quick surveys, which display as personalized conversations that generate higher than average response rates.
- User Interface
- Automation
- Effective
- Helpful
- Customer Support
- Time-saving