Eyerys vs. Resonate CX
A side-by-side comparison based on G2 review data.
| Metric | Eyerys | Resonate CX |
|---|---|---|
| Overall rating | 4.8 | 4.6 |
| Review count | 23 | 594 |
| Ease of use | 9.2 | 9.3 |
| Ease of setup | 9.1 | 9.4 |
| Quality of support | 9.8 | 9.5 |
| Meets requirements | 9.3 | 9.3 |
| NPS | 95.652174 | 77.07231 |
| Small Business | 14.3% | 40.8% |
| Mid-Market | 28.6% | 26.4% |
| Enterprise | 57.1% | 32.8% |
| Total page views | 40 | 2,280 |
| Total LLM citations | 14 | 3,269 |
Eyerys
SmokeCI's VOC software, Eyerys, is a premium customer feedback solution for contact centres, and end-to-end customer experience programmes. We work with executives, managers and leaders to craft improved customer experience and measure objective performance across teams and departments.
Resonate CX
Your Vision + Our Platform = Brand Advocates All customers and employees want is to be heard. We bridge the gap between you and your customers to create brand advocates. Our platform uses award-winning AI tools and machine learning to analyse data across interactions, including facial and text analytics to provide valuable insight, amplify strengths, and establish your front line.
- Ease of Use
- Helpful
- Feedback Management
- Customer Feedback
- Insights Generation
- Visibility