Eyerys vs. Refiner
A side-by-side comparison based on G2 review data.
| Metric | Eyerys | Refiner |
|---|---|---|
| Overall rating | 4.8 | 4.6 |
| Review count | 23 | 26 |
| Ease of use | 9.2 | 9.3 |
| Ease of setup | 9.1 | 8.9 |
| Quality of support | 9.8 | 9.2 |
| Meets requirements | 9.3 | 9.1 |
| NPS | 95.652174 | 76.923077 |
| Small Business | 14.3% | 54.2% |
| Mid-Market | 28.6% | 33.3% |
| Enterprise | 57.1% | 12.5% |
| Total page views | 40 | 118 |
| Total LLM citations | 14 | 322 |
Eyerys
SmokeCI's VOC software, Eyerys, is a premium customer feedback solution for contact centres, and end-to-end customer experience programmes. We work with executives, managers and leaders to craft improved customer experience and measure objective performance across teams and departments.
Refiner
In-product survey platform for web & mobile apps. Customize every aspect - design, targeting, logic - to get 4x higher response rates than clunky alternatives. Launch NPS, CES, CSAT, PMF surveys with advanced segmentation and 15+ integrations. Transform survey results into market-leading products and better customer retention.
- Ease of Use
- Easy Integrations
- Easy Setup
- Setup Ease
- Time-saving
- Integrations