Eyerys vs. Gainsight Customer Success
A side-by-side comparison based on G2 review data.
| Metric | Eyerys | Gainsight Customer Success |
|---|---|---|
| Overall rating | 4.8 | 4.5 |
| Review count | 23 | 1,767 |
| Ease of use | 9.2 | 8.3 |
| Ease of setup | 9.1 | 7.2 |
| Quality of support | 9.8 | 8.8 |
| Meets requirements | 9.3 | 8.8 |
| NPS | 95.652174 | 66.474322 |
| Small Business | 14.3% | 9.2% |
| Mid-Market | 28.6% | 57.4% |
| Enterprise | 57.1% | 33.3% |
| Total page views | 40 | 3,634 |
| Total LLM citations | 14 | 24,897 |
Eyerys
SmokeCI's VOC software, Eyerys, is a premium customer feedback solution for contact centres, and end-to-end customer experience programmes. We work with executives, managers and leaders to craft improved customer experience and measure objective performance across teams and departments.
Gainsight Customer Success
Gainsight Customer Success brings together rich agentic insights, relationship-level intelligence, and a multi-dimensional health scoring to surface risk and expansion opportunities a full quarter earlier, then turns those insights into action through coordinated retention, expansion, and renewal motions across every customer segment, including the long-tail.
- Ease of Use
- Centralized Information
- Visibility
- Health Monitoring
- Customer Support
- Health Scoring