Eyerys vs. Fin
A side-by-side comparison based on G2 review data.
| Metric | Eyerys | Fin |
|---|---|---|
| Overall rating | 4.8 | 4.5 |
| Review count | 23 | 3,941 |
| Ease of use | 9.2 | 9.0 |
| Ease of setup | 9.1 | 8.6 |
| Quality of support | 9.8 | 8.8 |
| Meets requirements | 9.3 | 8.9 |
| NPS | 95.652174 | 66.754967 |
| Small Business | 14.3% | 57.5% |
| Mid-Market | 28.6% | 37.9% |
| Enterprise | 57.1% | 4.6% |
| Total page views | 40 | 13,371 |
| Total LLM citations | 14 | 27,702 |
Eyerys
SmokeCI's VOC software, Eyerys, is a premium customer feedback solution for contact centres, and end-to-end customer experience programmes. We work with executives, managers and leaders to craft improved customer experience and measure objective performance across teams and departments.
Fin
Fin is an AI Agent that helps CX teams deliver instant, accurate, & personalized experiences on any channel, in over 45 languages, 24/7. It is the highest-performing customer agent on the market, resolving 76% of queries on average across 12K+ customers, including highly complex, multi-step cases like refunds, account changes, or subscription issues. Fin connects into business systems, pulls customer data, and takes action in those systems – automatically resolving queries without needing a human.
- Helpful
- Ease of Use
- Features
- Efficiency
- Customer Support
- Automation