Eyerys vs. Dovetail
A side-by-side comparison based on G2 review data.
| Metric | Eyerys | Dovetail |
|---|---|---|
| Overall rating | 4.8 | 4.5 |
| Review count | 23 | 170 |
| Ease of use | 9.2 | 8.7 |
| Ease of setup | 9.1 | 8.8 |
| Quality of support | 9.8 | 9.3 |
| Meets requirements | 9.3 | 8.8 |
| NPS | 95.652174 | 69.642857 |
| Small Business | 14.3% | 27.5% |
| Mid-Market | 28.6% | 46.1% |
| Enterprise | 57.1% | 26.3% |
| Total page views | 40 | 1,258 |
| Total LLM citations | 14 | 24,116 |
Eyerys
SmokeCI's VOC software, Eyerys, is a premium customer feedback solution for contact centres, and end-to-end customer experience programmes. We work with executives, managers and leaders to craft improved customer experience and measure objective performance across teams and departments.
Dovetail
Dovetail is the customer context layer that turns every sales call, support ticket, and user interview into evidence-backed intelligence for teams and agents to act on. Key capabilities • Build your customer context layer: From support tickets to call center conversations, Dovetail runs pre-inference on every customer interaction and pulls it into a live, context-rich system of record. Connect 30+ sources including Gong, Salesforce Service Cloud, Qualtrics, Google Play Store, G2 reviews, and more.
- Ease of Use
- Features
- Useful
- Insights
- Insights Analysis
- Analytics