Eyerys vs. Bizrate Insights
A side-by-side comparison based on G2 review data.
| Metric | Eyerys | Bizrate Insights |
|---|---|---|
| Overall rating | 4.8 | 4.6 |
| Review count | 23 | 37 |
| Ease of use | 9.2 | 9.1 |
| Ease of setup | 9.1 | 9.3 |
| Quality of support | 9.8 | 9.7 |
| Meets requirements | 9.3 | 9.1 |
| NPS | 95.652174 | 72.972973 |
| Small Business | 14.3% | 29.7% |
| Mid-Market | 28.6% | 48.6% |
| Enterprise | 57.1% | 21.6% |
| Total page views | 40 | 574 |
| Total LLM citations | 14 | 823 |
Eyerys
SmokeCI's VOC software, Eyerys, is a premium customer feedback solution for contact centres, and end-to-end customer experience programmes. We work with executives, managers and leaders to craft improved customer experience and measure objective performance across teams and departments.
Bizrate Insights
Bizrate Insights is a voice-of-customer solution that helps ecommerce brands turn real buyer feedback into measurable growth. We offer a complete view of what’s working and what’s not, based on verified customer feedback taken at key moments across the shopping journey, from pre-purchase through post-fulfillment. Those survey responses power trusted UGC (like product reviews and Seller Ratings) and real-time KPIs we layer with in-person, expert human insights.
- Helpful
- Customer Feedback
- Ease of Use
- Feedback Management
- Insights
- Customer Support