G2 Vendor Directory

Smith.ai AI Receptionist vs. Voiceflow

A side-by-side comparison based on G2 review data.

MetricSmith.ai AI Receptionist

by Smith.ai

Voiceflow

by Voiceflow

Overall rating4.84.5
Review count32115
Ease of use9.79.0
Ease of setup9.69.0
Quality of support9.58.7
Meets requirements9.58.8
NPS87.569.565217
Small Business93.8%70.0%
Mid-Market6.3%17.0%
Enterprise0.0%13.0%
Total page views5361,497
Total LLM citations17,38931,961

Smith.ai AI Receptionist

AI Receptionist is a sophisticated AI-powered call answering and intake solution supported by expert human agents. It helps businesses of all sizes manage client engagement, offering a modernized approach to traditional receptionist services. Designed for growing companies seeking faster lead response and better client interaction across industries, AI Receptionist from Smith.ai ensures every caller — new or returning — gets prompt, professional attention. AI Receptionist answers calls 24/7 with 99.95%+ uptime, using a natural voice and minimal latency.

Pros

    Voiceflow

    Voiceflow is a AI agent platform that empowers product teams at mid-market and enterprise companies to design, deploy, and scale AI agents across chat and voice channels. Trusted by teams at StubHub, Superloop, JP Morgan Chase, and Trilogy, Voiceflow combines an intuitive drag-and-drop agent builder with a knowledge base, content management system, and native integrations, so teams can move from prototype to production faster. Ship advanced, production-ready AI agents with a developer-first toolkit and powerful API library that supports custom integrations and tailored interfaces.

    Pros

    • Ease of Use
    • Features
    • Easy Integrations
    • Integrations
    • Customer Support
    • Artificial Intelligence