Smith.ai AI Receptionist vs. PolyAI
A side-by-side comparison based on G2 review data.
| Metric | Smith.ai AI Receptionist | PolyAI |
|---|---|---|
| Overall rating | 4.8 | 5.0 |
| Review count | 32 | 12 |
| Ease of use | 9.7 | 10.0 |
| Ease of setup | 9.6 | 10.0 |
| Quality of support | 9.5 | 10.0 |
| Meets requirements | 9.5 | 10.0 |
| NPS | 87.5 | 100 |
| Small Business | 93.8% | 25.0% |
| Mid-Market | 6.3% | 25.0% |
| Enterprise | 0.0% | 50.0% |
| Total page views | 536 | 822 |
| Total LLM citations | 17,389 | 8,873 |
Smith.ai AI Receptionist
AI Receptionist is a sophisticated AI-powered call answering and intake solution supported by expert human agents. It helps businesses of all sizes manage client engagement, offering a modernized approach to traditional receptionist services. Designed for growing companies seeking faster lead response and better client interaction across industries, AI Receptionist from Smith.ai ensures every caller — new or returning — gets prompt, professional attention. AI Receptionist answers calls 24/7 with 99.95%+ uptime, using a natural voice and minimal latency.
PolyAI
PolyAI is the Agentic Dialog Platform for building the conversational enterprise, used to build, run, govern, and improve dialog agents at scale. Proven on more than a billion conversations and powered by our proprietary model Dialog-RSN-1, our agents are built for complexity, open at every layer, and sovereign by design. We serve hundreds of enterprises across 75 languages and 25 countries, including Metro Bank, Marriott, PG&E, and UniCredit.
- Artificial Intelligence
- Automation
- Chatbot Development
- Customer Engagement
- Chatbots
- Ease of Use