G2 Vendor Directory

Smith.ai AI Receptionist vs. Nextiva

A side-by-side comparison based on G2 review data.

MetricSmith.ai AI Receptionist

by Smith.ai

Nextiva

by Nextiva

Overall rating4.84.5
Review count323,685
Ease of use9.78.9
Ease of setup9.68.7
Quality of support9.59.2
Meets requirements9.59.2
NPS87.567.041404
Small Business93.8%76.7%
Mid-Market6.3%22.1%
Enterprise0.0%1.2%
Total page views5368,328
Total LLM citations17,38915,292

Smith.ai AI Receptionist

AI Receptionist is a sophisticated AI-powered call answering and intake solution supported by expert human agents. It helps businesses of all sizes manage client engagement, offering a modernized approach to traditional receptionist services. Designed for growing companies seeking faster lead response and better client interaction across industries, AI Receptionist from Smith.ai ensures every caller — new or returning — gets prompt, professional attention. AI Receptionist answers calls 24/7 with 99.95%+ uptime, using a natural voice and minimal latency.

Pros

    Nextiva

    Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years.

    Pros

    • Customer Support
    • Ease of Use
    • Helpful
    • Easy Setup
    • Reliability
    • Customer Service