G2 Vendor Directory

Smith.ai AI Receptionist vs. 800.com

A side-by-side comparison based on G2 review data.

MetricSmith.ai AI Receptionist

by Smith.ai

800.com

by 800.com

Overall rating4.84.7
Review count321,079
Ease of use9.79.5
Ease of setup9.69.4
Quality of support9.59.4
Meets requirements9.59.5
NPS87.580.223881
Small Business93.8%86.1%
Mid-Market6.3%12.9%
Enterprise0.0%1.0%
Total page views5363,754
Total LLM citations17,3894,529

Smith.ai AI Receptionist

AI Receptionist is a sophisticated AI-powered call answering and intake solution supported by expert human agents. It helps businesses of all sizes manage client engagement, offering a modernized approach to traditional receptionist services. Designed for growing companies seeking faster lead response and better client interaction across industries, AI Receptionist from Smith.ai ensures every caller — new or returning — gets prompt, professional attention. AI Receptionist answers calls 24/7 with 99.95%+ uptime, using a natural voice and minimal latency.

Pros

    800.com

    Smarter call tracking, now with AI Agents that answer when you can't. Never miss a call again. 800.com helps small businesses and agencies grow smarter with 800 AI Agents: intelligent agents that answer, handle, and qualify every inbound call, 24/7. No missed calls, no lost leads, no after-hours voicemail black hole. 800 AI Agents work hand-in-hand with 800 Intelligence and Enhanced Caller ID to unlock even more the moment a call comes in — call summaries, call scoring, recommended next steps, and data enrichment that gives you the caller's name, email, and address instantly.

    Pros

    • Ease of Use
    • Easy Setup
    • Customer Support
    • Number Management
    • Positive Experience
    • Reliability