G2 Vendor Directory

SmartWinnr vs. Zoho CRM

A side-by-side comparison based on G2 review data.

MetricSmartWinnr

by SmartWinnr, Inc.

Zoho CRM

by Zoho

Overall rating4.94.1
Review count2482,956
Ease of use9.98.5
Ease of setup9.88.3
Quality of support9.98.0
Meets requirements9.88.6
NPS95.95141738.596491
Small Business5.2%61.6%
Mid-Market25.8%32.3%
Enterprise69.0%6.1%
Total page views9608,329
Total LLM citations2,793129,821

SmartWinnr

SmartWinnr is an AI roleplay and sales enablement platform that helps sales, medical, and advisory teams in regulated industries practice real customer conversations, receive AI-driven coaching feedback, and build compliant, consistent field performance. It combines AI Roleplays, Targeted Learning, Gamification, Field Coaching, and Digital Content Management into a single platform used by over 300,000 enterprise professionals, with more than 1 million AI coaching sessions completed to date. SmartWinnr is GDPR-compliant and built with enterprise-grade security.

Pros

  • Ease of Use
  • Helpful
  • Training
  • Time-saving
  • Reporting
  • Quizzes

Zoho CRM

Zoho CRM is a cloud-based 360° customer relationship management tool that caters to business needs of mid-scale businesses to large-scale enterprises. Key features include contact management, sales funnels, pipeline management, workflow automation, AI-powered conversational assistant, task management, managing marketing campaigns, sales forecasting, customer support & service, inventory management, reporting & analytics, and seamlessly integrating with 500+ popular business apps in a single business system.

Pros

  • Ease of Use
  • Features
  • Integrations
  • Lead Management
  • Easy Integrations
  • Helpful