Smartflex vs. The PI System
A side-by-side comparison based on G2 review data.
| Metric | Smartflex | The PI System |
|---|---|---|
| Overall rating | 4.8 | 4.6 |
| Review count | 15 | 21 |
| Ease of use | 8.4 | 8.7 |
| Ease of setup | 10.0 | 9.3 |
| Quality of support | 9.8 | 8.5 |
| Meets requirements | 9.9 | 9.3 |
| NPS | 100 | 78.947368 |
| Small Business | 0.0% | 19.0% |
| Mid-Market | 26.7% | 42.9% |
| Enterprise | 73.3% | 38.1% |
| Total page views | 116 | 284 |
| Total LLM citations | 124 | 1,075 |
Smartflex
Smartflex is Open’s all-in-one cloud-based Customer Information System (CIS) and billing platform for electric, gas, and water utilities. At its core it delivers powerful CIS capabilities complemented by integrated modules for Meter Data Management, Mobile Workforce Solutions and a Customer Self-Service Portal. This unified platform manages the entire customer lifecycle from meter reading and billing to customer service and collections while offering high configurability, AI-driven insights and seamless integration with digital channels.
- Efficiency
- Versatility
- Solutions
- Productivity Improvement
- Ease of Use
- Features
The PI System
The PI System is an enterprise infrastructure for management of real-time data and events with tools and features to help you manage your data and more.