SmartCOMM vs. Avaya Contact Center
A side-by-side comparison based on G2 review data.
| Metric | SmartCOMM | Avaya Contact Center |
|---|---|---|
| Overall rating | 4.7 | 4.1 |
| Review count | 15 | 189 |
| Ease of use | 9.5 | 8.7 |
| Ease of setup | 9.5 | 8.1 |
| Quality of support | 9.9 | 8.5 |
| Meets requirements | 9.6 | 8.9 |
| NPS | 80 | 39.130435 |
| Small Business | 13.3% | 16.0% |
| Mid-Market | 60.0% | 33.5% |
| Enterprise | 26.7% | 50.5% |
| Total page views | 374 | 610 |
| Total LLM citations | 694 | 1,550 |
SmartCOMM
SmartCOMM by Smart Communications helps enterprises deliver personalized, interactive communications via customers' preferred channels—and does so at tremendous scale. Designed for the business user, SmartCOMM helps to simplify and standardize processes leading to improved internal efficiency and increasing ROI.
- Time Saving
- Ease of Use
Avaya Contact Center
Avaya Contact Center is delivered through Avaya Infinity, a cloud-native platform designed to orchestrate seamless customer experiences across all channels. Built on a modern microservices architecture with open AI orchestration, Avaya Infinity enables organizations to intelligently manage voice, digital, email, and messaging interactions. It provides dynamic routing, AI-powered automation, and real-time orchestration—with the unique flexibility to deploy fully in the cloud, on-premises, or in a hybrid environment.
- Calling Features
- Features
- Connectivity
- Analytics
- Ease of Use
- Call Quality