hilighter vs. Verint Quality Management

SkillsBoard is a skills-based learning and talent management solution for enterprises, which provides tools for managing learning, assessments, feedback, skills, and more. The cloud-based platform provides portable skills passports for employees to track and share their skills. The all-in-one SkillsBoard platform offers modules for online learning, learning management, feedback and assessments, skills management, talent management, and HR analytics. With the SkillsBoard Skills Passport employees gain a portable, digital record of their skills and qualifications.

Verint® Quality Management™ supports multi-channel evaluations, self-assessments, and performance tracking with the ability to integrate automation in the form of the Verint Quality Bot. With Verint Quality Management, you can evaluate all components of a customer interaction, including voice conversations and associated screen data, text-based interactions (such as chat and email), and video, right from a single screen.