G2 Vendor Directory

Fulcrum vs. ServiceManager

A side-by-side comparison based on G2 review data.

MetricFulcrum

by Shopping Cart Fulfillment

ServiceManager

by ServiceCentral

Overall rating4.94.2
Review count1714
Ease of use9.58.1
Ease of setup9.07.9
Quality of support9.68.8
Meets requirements9.88.9
NPS94.11764738.461538
Small Business62.5%21.4%
Mid-Market37.5%57.1%
Enterprise0.0%21.4%
Total page views3018
Total LLM citations10016

Fulcrum

<a href=https://www.fulcrumwms.com>Fulcrum</a> is a cloud-based warehouse management, multi-carrier shipping software and ecommerce provider. Each component works together to provide a comprehensive solution for the third-party logistics and warehousing industries.<br /> <br /> Inventory<br /> -Kitting<br /> -Bundles<br /> -Lot, Expiration and Outbound Id<br /> -Cycle Counting<br /> -Barcoding<br /> <br /> Warehouse<br /> -Forward, storage, crossdock and quarantine locations<br /> -Multi Warehouse<br /> -Carton Types<br /> <br /> Pick, Pack and Ship<br /> -Pick To Tote<br /> -Batch

Pros

    ServiceManager

    ServiceManager is a cloud-based, comprehensive service management platform that is fully configurable for any business managing the after-sales service and repair of products in any industry. It provides a configurable workflow management system and a powerful set of reporting tools. Whether ServiceManager is implemented as a point solution or used to support end-to-end returns, service and repair, the platform enables seamless workflow and reporting across the entire service organization.

    Pros

    • Returns Management
    • Ease of Use
    • Efficiency Improvement
    • Efficiency